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FAQ's

  • WHAT TYPE OF HEAT DOES WEXSTAR HEATERS OFFER?
    Wexstar Infrared Heaters provide far-infrared heat that is designed to be gentle, not overwhelming. Wexstar strives to provide the highest heating quality & performance with the lowest possible energy consumption. The Wexstar heaters does not use a noisy fan that disperses hot air or blows dust across the room, instead like the sun Wexstar’s far infrared heating technology provides pleasant and effective heat that offers many health benefits such as increasing blood circulation and raising the body's surface temperature in a natural, comfortable way without blowing dry air or humidity in to the room.
  • WHAT AREA DO WEXSTAR HEATERS COVER?
    Frames series: 400W - Will heat up to 120 sq ft 600W - Will heat up to 200 sq ft 800W - Will heat up to 250 sq ft Frameless series: 450w Wall - 135sqft 700w Wall - 230 sqft 900w Wall - 280 sqft 550w Ceiling - 185 sqft 700w Ceiling - 230 sqft More info can be found on the charts below:
  • WHICH SIZE IS IDEAL?
    This will significantly vary depending on room insulation, outside temperature, central heating, additional windows and doors, ceiling height, etc. If you have no central heating and regular to poor insulation, we would recommend calculating the sqft range by half. More info can be found on the charts below:
  • WHAT ARE THE HEATER SIZES?
    More info can be found on the charts below:
  • CAN I USE MULTIPLE HEATERS IN MY ROOM?
    Yes, Wexstar heaters can be used together to heat the area you desire.
  • ARE WEXSTAR HEATERS PLUG-IN?
    Yes all Wexstar heaters plug in to a standard electrical outlet (110 / 120v).
  • CAN WEXSTAR HEATERS BE HARDWIRED
    Yes, although they plug in to a standard North American outlet, all Wexstar Heaters can be professionally hard-wired.
  • DO THE HEATERS REQUIRE ANY SORT OF PROFESSIONAL INSTALLATION?
    No, Wexstar heaters can be installed in less than 10 minutes by anyone. You simmply mount them and plug them in. If you want to hard-wire them then you would require an electrician.
  • DOES A INSTALLATION KIT COME WITH THE WEXSTAR HEATER?
    Yes, a full wall mount kit and template are available with every Wexstar Heater purchase for the Frames and Frameless Wall series. The heater mounting kit provided is designed for a wall mounting installation. For the Frameless Ceiling series, a flat ceiling mounting kit is included. Hang ceiling mounting kits for the frameless series and flat ceiling mounting kits for the frames series are available in our store as separate accessories.
  • ARE LEGS INCLUDED?
    All heaters will include a mounting kit. Leg stands may be bought separately or will be included if the SKU ends in -STAS Eg. WS-4WSTAS Classic series legs for framed heaters: Frameless series legs:
  • HOW CLOSE CAN THE WEXSTAR HEATERS BE INSTALLED TO OTHER OBJECTS​?
    ​The distance to other objects from the point of installation we recomment to be 20 inches (50 cm) away from the front, 8 inches (20cm) to the sides and 8 inches (20 cm) upward and downward. This is the area that should be cleared for just safety precautions. Technically as long as nothing flmmable is in proximity and nothing is touching the panel itself there would not be a problem.
  • HOW CLOSE CAN I BE TO THE WEXSTAR PANEL?
    One can get as close as they want to the panel as long as they do not make direct contact with the heater while its on!
  • DO THE PANELS GET HOT
    It is normal for the panel to be hot to the touch when on, the infrared technology is created by the heating of the panel. We recommend to never touch the panel when it is on. Do note Wexstar's heating technology is completely safe. These panels have safety sensors that allow the panel to cool off if it somehow were to overheat. They are also fully tested and approved in the North American market (including certification for TUV, UL, CSA). You can stand as close to the heater as you wish, as long as you do not make direct contact with the heating elements.
  • WHERE CAN I FIND THE HEATERS?
    Wexstar Heaters are available through all of our authroised dealers depening on your country and here. If you have any particular questions you can contact us directly!
  • ARE WEXSTAR HEATERS WATER PROOF?
    Wexstar Heaters are IP54 and have no problem being used in areas with moisture / steam, however we recommend to not expose it to direct water streams
  • CAN WEXSTAR HEATERS BE USED FOR YOGA?
    Wexstar heaters are perfect for Hot Yoga studios, Infrared technology is known for the best hot yoga technology on the market, and is the ideal choice when it comes to enhancing the hot yoga experience. Contact us for more information
  • CAN WEXSTAR HEATERS BE PAINTED?
    Wexstar Heaters are made with a high quality epoxy resin and should not be painted.
  • CAN I BECOME A WEXSTAR DEALER?
    To become a dealer for Wexstar Heaters please contact us here.
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